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| Any purchased product may be returned for a period of 7 days after the purchase date for a merchandise credit only. No cash or credit refunds. Credit for returned merchandise may be applied to any other merchandise in the store. Only undamaged, unaltered items will be accepted for returns. Merchandise that is not in an acceptable condition to be resold will not be accepted for return. All Pre-Orders and Special Orders are non-returnable. However, books, magazines, and cd's are non-returnable per copyright law. Pre-Order and Special Order instruments must be prepaid in full. Once an instrument Pre-Order or Special Order is placed it is non-cancellable. All Used And Consignment Guitars are sold in an "as is" condition, and all used and consignment sales are final. We ship all instruments insured for the full purchase price, and accept no responsibility for any damage that may occur during shipping and all claims are handled by the freight carrier. Every effort will be made to please every customer within reason. However if you are shipping the instrument back for exchange, the customer is responsible for all shipping charges. We do ship overseas and state by state however any shipping fees are the responsibility of the purchaser. Any overseas shipments may require the customer to pay duty or customs fees. These are also the responsibility of the consumer. ESP/LTD guitars are only sold to customers within the United States We can special order items however payment in full is required up front in order to place a Special Order. Shipment of these guitars will be delayed due to the build time of each. Pre Orders also follow the same policy for instruments that are not in stock and ordered from Vendors. If it is cancelled before delivery only a MERCHANDISE credit slip is given for full value of the purchase ONLY. We do live updates on our web site everyday so please call and verify items before ordering if possible, some items may not be available and some pricing may differ and areas may not be stable as we change the site around. Pages are copied and pasted and new items are added so please call for accurate pricing. We will not be liable for any pricing issues while updating the site. We accept Visa, Mastercard and Discover as well as Paypal as payments WE NO LONGER ACCEPT AMEX AS PAYMENT revised 06/06/09 Shipping Policies We ship All guitars via FEDEX ground unless otherwise requested. Due to the rise in gas prices all shipping companies have raised their delivery rates. The standard price to ship all guitars is now $45.00 depending upon the location in the U.S. We are located in Massachusetts therefore clear across the country to California, the rate may be . Any instrument shipped outside of the US, ((ESP/LTD), Schecter can't be sold/shipped outside of the US) is subject to a higher rate. USPS is what we chose to use for international shipping however constraints have now been put into place as far as package size and value. While shipping rate is the responsibility of the purchaser, USPS will no longer insure a guitar outside of the US and have given it a maximum insurance value of $175.00. If you so choose to still have us ship you the guitar via USPS, taking into consideration that they take it to begin with, considering the size constraints and non-insured situation, we cannot be responsible if the package is damaged in shipping. IF you choose another method, ie: FEDEX or UPS, buyer pays all shipping charges which will be much higher. NOTE: We do require a signature for each package delivered due to the value of the instrument. We pack very well to ensure against damage/loss and use double walled boxes when at all possible with 275lbs crush strength. If you do require us to leave a package and not get a signature you must do so by sending us an email confirming this however all packages must be shipped to the mailing address of the credit card billing statement only. This is for the protection of the cardholder and our company against fraud |
| 1-781-391-4600 store 1-781-391-4636 fax eddie@carlinoguitars.com |
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| Carlino Guitars 392 Main Street Medford, MA 02155 781-391-4600 store 781-391-4636 fax eddie@carlinoguitars.com |
| Policies regarding payment, refunds, shipping and delivery HERE |
| Privacy Statement For Carlino Guitars Carlino Guitars is committed to protecting your privacy when you use our on-line, telephone or other services ("Services"). In this policy we explain how and why we collect your information, what we do with it and what controls you have over our use of it. From time to time, we add or change functions, features or products to our Web Sites or add or change Services. This, and our commitment to protecting the privacy of your personal information, may result in periodic changes to this Privacy Policy. As a result, please remember to refer back to this Privacy Policy regularly to review any amendments. Any questions regarding our Privacy Policy should be directed to contact Carlino Guitars at eddie@carlinoguitars.com Your acceptance of these Privacy Statement terms By using any of the sites within our web site network ("Web Sites") or our Services, you unconditionally agree to be bound by this Privacy Policy. What data do we collect and how do we use it? Company name collects and processes information about you in order to: (i) does not identify you each time you visit a Web Site or wish to have a Service provided only for information about your order and if we need to contact you regarding it; (ii) process orders or applications submitted by you; (iii) improve our Services and Web Sites (iv) Customise your experience, for example, provide advertisements that we think are relevant to you and which support any specific requests for information you may make through keyword searches; (v) carry out research on the demographics, interests and behaviour of all of our customers; and (vi) will not send you information we think you may find useful,unless you write us and ask for it including information about new company name products and services. NOTE: You may be asked, either when you register with us, or at other times, for information about yourself, such as your name, e-mail address, postal address and telephone number. You will not be asked to share with us your interests, hobbies and preferences like other web sites do. In addition, when you order certain goods or services from our Web Sites, we will need to know your credit/payment card number and expiration date and CCV code. We will however need to verify that you are the card holder purchasing the items. These items can only be shipped to the billing address of the card holder. We may ask that you fax us an ID and the front and back of the credit card for our records to prevent charge backs. This is for yours and our protection in the event that a situation arises where someone is trying to use your credit card and identity unauthorized. Log files/IP addresses When you visit our Web Sites, we automatically log your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. We use IP addresses to help us administer our Web Sites and to collect broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information. Non personal information We may automatically collect non-personal information about you such as the type of internet browsers you use or the site from which you linked to our Web Sites. You cannot be identified from this information and it is only used to assist us in providing an effective service on our Web Sites. We may from time to time supply the owners or operators of third party sites from which it is possible to link to our Web Sites with information relating to the number of users linking to our Web Sites from their sites. You cannot be identified from this information. Use of Cookies Cookies are pieces of information that a Web Site transfers to your hard drive to store and sometimes track information about you. Most web browsers automatically accept cookies, but if you prefer, you can change your browser to prevent that. However, you may not be able to take full advantage of a Web Site if you do so. Cookies are specific to the server that created them and cannot be accessed by other servers, which means they cannot be used to track your movements around the web. Although they do identify a user's computer, cookies do not personally identify customers or passwords. Credit card information is not stored in cookies. NOTE: we do not use cookies Carlino guitars will not share, sell or rent your personal information to third parties. However, we may disclose your personal information to third party suppliers who provide services on our behalf. Carlino Guitars may disclose aggregate statistics about our sales, our Web Site visitors and customers of our telephone services in order to describe our services to prospective partners, advertisers and other reputable third parties and for other lawful purposes, but these statistics will not include personally identifying information. Carlino Guitars may disclose personal information if required to do so by law or if it believes that such action is necessary to protect and defend the rights, property or personal safety of company name and its Web Sites, visitors to the Web Sites and customers of our Services. Our Web Site contains links to the sites of third parties. When you visit these sites, we suggest that you read their privacy policies. Company name is not responsible for the privacy policies or the content of such sites. We do not sell or rent your personal information to a third party either as part of a sale of the assets of a company name company or having ensured that steps have been taken to ensure that your privacy rights continue to be protected. Information about products and services It is very important to us that we provide you with the highest level of service. In order to help us do this, from time to time company name companies may send you details of our products and services which we think may be of interest to you. If at any time you do not wish to receive these details, please e-mail us at company@company.co.uk Security Carlino Guitars places a great importance on the security of all information associated with our customers. We have security measures in place to attempt to protect against the loss, misuse and alteration of customer data under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to user information. With regard to our Web Sites, we use secure server software (SSL) to encrypt financial information you input before it is sent to us. While we cannot ensure or guarantee that loss, misuse or alteration of data will not occur, we use our best efforts to prevent this. Where is the information stored? Information which you submit via our Web Sites or our telephone services is stored on a computer located in the United States of America. These computers are housed at a credit card processing company. This is necessary in order to process the information and to send you any information you have requested. Comments Please e-mail any questions, concerns or comments you have about our Privacy Policy to eddie@carlinoguitars.com or write to us at: Carlino Guitars 392 Main Street Medford, MA 02155 781-391-4600 |
USA
| Store Policies, Returns, Shipping and Privacy Statement |
